If lodging a complaint may lead to civil or criminal liabilities, individuals should seek assistance from the regional courts.
📌 National Privacy Commission
In cases of violations of the Data Privacy Act of 2012, borrowers can seek assistance from the National Privacy Commission (NPC) using the following contact information:
- Address: 5F Delegation Building, PICC Complex, Vicente Sotto Avenue, Pasay City, Manila 1307
- Telephone: (02) 82342228 local 114 for complaints
- Mobile: 09055061478; 09708180555
- Email: [email protected]
📌 NBI Cyber Crime Division
For breaches of the Cybercrime Prevention Act of 2012, borrowers should lodge a complaint with either the National Bureau of Investigation-Cybercrime Division (NBI-CCD) or the Philippine National Police-Anti-Cybercrime Group (PNP-ACG). The contact details are as follows:
- Direct line: 8252-6228
- Mobile: 09296607861; 09454420773
- Email: [email protected]
📌 PNP Anti-Cyber Crime Group
- Address: Camp Rafael T. Crame, Quezon City
- Email: [email protected]
📌 Securities and Exchange Commission
Complaints can also be lodged with the SEC by downloading and completing the complaint form, attaching all supporting evidence, and providing a scanned copy of a valid government-issued ID. The SEC’s details are as follows:
- Address: G/F North Wing Hall, Secretariat Building, PICC Complex, Vicente Sotto Street, 1307 Pasay City (weekdays from 8 a.m. to 5 p.m.)
- Email: [email protected]
📌 Bangko Sentral ng Pilipinas
Complaints against BSP-supervised financial institutions can be filed by downloading and filling out the BSP Complaints, Inquiries, and Requests (CIR) Form and providing proof and supporting documents. The BSP can be contacted via:
- Email: [email protected] BSP
- Webchat: www.bsp.gov.ph
- SMS: 21582277
- Facebook: www.facebook.com/BangkoSentralngPilipinas
Under RA 9474 or the Lending Company Regulation Act, violators may face fines ranging from ₱10,000 to ₱50,000, imprisonment for six months to ten years, or both, at the discretion of the court.
