Customer Service at UnionBankPH in the Philippines


UnionBankPH offers more than just another banking app; it brings your bank to the palm of your hand. With UnionBankPH’s mobile app, you can securely manage your accounts, transfer funds, pay bills, and more, all with the tap of your finger. In this review, we will delve into the various features and services provided by UnionBankPH’s customer service in the Philippines.

Opening an Account:

  • UnionBankPH is the first Philippine bank to enable customers to open accounts through their mobile app.
  • There is no need to visit a branch; everything can be done conveniently within the app.
  • Customers can choose from a range of account options, including Personal Savings Account, PlayEveryday, Savings+, Lazada, or GetGo.
  • A Visa debit card can be delivered directly to your home or office.
  • Customers can immediately obtain a Lazada Virtual Debit card for online shopping.

Deposit Checks 24×7:

  • UnionBankPH offers fast check clearance, with checks clearing within two hours, even on weekends and holidays.
  • For checks from other banks, clearance follows industry cut-off and clearing hours.

Secure Account Management:

  • The app allows users to view all their accounts and credit card balances in one place.
  • Real-time monitoring of savings, checking, or debit/ATM card activities.
  • Customers can view credit card spend, points, and statements.
  • Visa credit cards can be locked/unlocked, limits can be set, and transaction controls can be managed.
  • Loan repayments can be easily tracked.
  • Secure access is enabled through OTP (One-Time Password) and biometrics.
  • Self-service password reset and profile unblocking options are available.
  • PlayEveryday users can track their rank, view their points, and access leaderboards.
  • Goals can be created to save up for investments, emergency funds, or personal aspirations.

Funds Transfer and Bill Payment:

  • Users can transfer funds to anyone, at any bank, at any time, without any enrollment or branch visits.
  • Real-time crediting for transfers between UnionBankPH accounts or other UnionBank accounts.
  • PESONet allows free transfers with same or next business day crediting.
  • InstaPay allows transfers of up to Php 50,000.00 with real-time crediting for just PHP10.
  • US Dollar transfers to local banks are possible for only USD1 through PDDTS.
  • Bill payments can be made for utilities, phone bills, rent, school fees, and more, without the need for biller enrollment.
  • Frequently used transfer and bill payment accounts can be saved for quick access.
  • Recurring transfers and bill payments can be scheduled, eliminating worries about due dates.
  • Money can be sent to UnionBank partner Remittance Centers such as Palawan Express, Cebuana Lhuillier, LBC, and PeraHub.

Payment Requests and Bill Splitting:

  • Payment requests can be sent to other UnionBank Online users using their mobile numbers, eliminating the need to share account numbers.
  • Bills can be split among friends on UnionBank Online, eliminating the need for manual calculations.
  • Users can generate their own QR code for friends to scan and make payments.

Schedule Branch Visits:

  • Customers can schedule their branch visits within the app, allowing them to get ahead of the queue.
  • Transactions can be completed without any forms or signatures by providing transaction details during the scheduled visit.
  • The built-in locator helps users find the nearest branch or ATM.

Additional Features:

  • Users can activate their new credit cards through the app.
  • Credit card points can be redeemed conveniently.
  • The Voucher Wallet provides information on promos and discounts.
  • Real-time FX rates and USD/PHP conversions are available.


UnionBankPH’s customer service in the Philippines offers a comprehensive and convenient banking experience through its mobile app. With features such as opening accounts, depositing checks, secure account management, funds transfer, bill payment, payment requests, bill splitting, and scheduling branch visits, customers can easily access and manage their finances. UnionBankPH has been recognized for its retail mobile banking experience, online banking initiatives, and technology implementation, further highlighting the bank’s commitment to providing excellent services to its customers.

For inquiries and comments, customers can contact UnionBankPH’s Customer Service at [email protected] or [email protected]. They can also reach the hotline at (+632) 841-8600. UnionBank of the Philippines is regulated by the Bangko Sentral ng Pilipinas and is a member of PDIC, offering maximum deposit insurance of P500,000 per depositor.

For more information, please visit the web version of UnionBankPH at

5/5 - (6 votes)
CashLoanPH Changed status to publish 04/06/2023